AVG antivirus is the most effective and trusted security software which gives complete protection to your gadget from all kind of cyber attacks. You can install this trusted software in your device by going to its official website via www.avg.com/retail. It scans the data in real time and consumes very less space in your device. It safeguards your identity from attackers as it gives you the innovative feature of Identity Theft Protection. It also provide you advanced features for your Android Phone like Anti-Theft Protection and Camera Trap, if your device gets stolen you can find your device with these features. It protects your device from unauthorized access and emerging threats. In this blog, you will read the solution to fix AVG account cannot connect with your device when you send remote commands via Anti-Theft.
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Remember this, to follow the below instruction you should have direct access to your device. This problem basically occurs if internet is disabled in your device. You must ensure that the internet connection is enabled in your device through Wi-Fi or mobile data.
Solution To Fix AVG Account Cannot Connect With Your Device – avg.com/retail
- Verify The Connected AVG Account: For this, first you have to open AVG Antivirus for Android and then click on ☰ Menu i.e. three lines and then click on Anti-Theft. Now, you have to click on Web control on my.avg.com. Then, you have to check that the email address which is under You are connected as must be linked with the AVG Account which you have used to send the unsuccessful remote command. In case, it is not connected then click on Sign Out option and then click on Email. Here, you have to enter login credentials for the correct AVG Account, and then click on Log In AVG Account. Then you will see that AVG Antivirus for Android is properly connected to the correct AVG Account.
- Re-enable Anti-Theft: For this, first you have to open AVG Antivirus for Android and then click on ☰ Menu i.e. three lines and then hit on Anti-Theft. Now, you have to click on the On slider which is located at the top of the computer screen so that it changes to Off. After this, you have to click on Continue button which is located at the bottom of the computer screen to re-enable Anti-Theft. At the end, you have to restart your Android device.
- Clear Anti-Theft Data: Go to your web browser, and then log out of your AVG Account. Now, in your Android device, you have to open Settings option and then just search for Device admin. Then you have to open Device admin apps. Here, you have to deactivate the Device admin permission for Antivirus. Now in your Android device, you have to open Settings option and then select Apps, and after this, click on Antivirus. Here, in the Storage section, you have to click on Clear data. Then you have to open AVG Antivirus for Android and then click on Get Started and then hit on Basic Version. Here, from the main app screen, you have to click on ☰ Menu i.e. three lines and then click on Anti-Theft. After this, click on Continue, and then you should follow the directions to enable Anti-Theft. Now, in the main Anti-Theft screen, you have to make sure that the email address which is under Web control on my.avg.com must be linked to the AVG Account which you are using to control the device remotely. Then in your web browser, you have to sign in to your AVG Account by using the email address which comes under Web control on my.avg.com. Now you will see that your AVG Account will connect with your Android device to send remote commands via Anti-Theft.
The above method will help you to connect your AVG account with your device. But if want more assistance then you can contact to the expert of AVG via www.avg.com/retail.